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Privacy Policy


This Privacy Policy (“Privacy Policy”) describes Skyscend Pay Private Limited’s (“Skyscend”, “Company”, “We”, “Us” and “Our”) practices related to collection, use, transfer, storage, and other activities related to you (“You” and “Your”) personal information that can be used alone or in combination with other information to identify You (“Personally Identifiable Information”).

This Privacy Policy only applies to Personally Identifiable Information collected by Skyscend on Our website at and any mobile app or software (“Software”) that indicates the applicability of this Privacy Policy (collectively, “Services”).

This Privacy Policy does not apply to data collected on third party websites, apps, or services, or the use of Skyscend’s platform and services by third parties for collection of information, even if such third parties are Skyscend’s partners and display Skyscend branding on their websites, apps, or services. Data, including but not limited to Personally Identifiable Information, collected by third parties is subject to their own privacy policies and practices. This Privacy Policy describes how Skyscend collects, receives, uses, stores, shares, discloses, transfers, and processes your personal information (collectively, “Process”, “Processed”, “Processing”), as well as your rights and choices in determining what we do with the information that we collect or hold about you. This Privacy Policy does not govern the Processing of non-personal or anonymized information by Skyscend.

If any word or phrase has been defined within Skyscend’s Terms and Conditions , but has not been defined within this Privacy Policy, that word or phrase shall have the meaning that has been assigned to it under the Terms and Conditions.

This Privacy Policy may be updated by Skyscend from time to time to reflect changes in Our practices, procedures, and legal obligations. Please review this document regularly to ensure that You are aware of Our current practices. The date on which this Privacy Policy can be viewed on this page.

Collection and Use of Personally Identifiable Information

We limit the collection of Personally Identifiable Information to only that information for:

  1. Identifying You, such as by Your name, and organisation details such as organisation name and address;
  2. Provision of Our Services, such as by Processing Your GSTN number, PAN number, and login information for the GSTN portal;
  3. Keeping Your account secure, such as Your username and password;
  4. Contacting You, such as by using Your email address or other contact information provided by You;
  5. Detection and prevention of: (a) fraud and/or other illegal activities, (b) abuse of Our Services, and/or (c) breach of the Terms;
  6. Compliance with Our legal obligations;
  7. Enforcement of Our legal rights; and
  8. Improvement of Our Services and development of new products and services, such as by tracking usage patterns.

Use of Cookies

Our Service may use cookies. Cookies are small text files that are used by websites to store information on Your device and read that information when needed. Cookies may be used to keep You logged in for a certain duration of time, to track the activity being performed such as pages visited or features used, or to provide other enhancements such as performance or security, among others.

If You do not wish to allow the use of cookies, You may change Your web browser’s settings to refuse cookies. If You do so, please note that all or parts of the Website may not function as intended.

Sharing of Personally Identifiable Information

We share Personally Identifiable Information with Our service providers in order to provide Our Services to You. Our service providers will be required to use Your Personally Identifiable Information solely for the purpose of provision of services to Us and You, compliance with their legal obligations, protection of their legal rights, and improvement of their products and services.

We do not sell Your Personally Identifiable Information to any third party.

Skyscend may transfer ownership and possession of any or all data, including Personally Identifiable Information, in case Skyscend is involved in a merger, acquisition, or sale of all or a portion of its assets.

Security of Personally Identifiable Information

We take the security of Your Personally Identifiable Information seriously. In order to protect it, We implement industry standards measures, including but not limited to periodic security audits. However, due to the nature of electronic services on the Internet, We cannot warrant that the Service will never be breached, or that the Service remain safe and free from errors at all times.

How long do we store Personally Identifiable Information

  1. As long as required by an applicable law, rules, guidelines, court order or law enforcement request;
  2. As long as required for the protection and enforcement of Our rights or legal obligations; and
  3. For a reasonable duration to provide the ability to restore an account that has been mistakenly closed

Deleted Personally Identifiable Information may be retained for a reasonable duration in Our backups for the purpose of disaster recovery.

Third-party website(s), app(s), software(s), or service(s)

The Services may, from time to time, contain links to the websites of our partner networks, advertisers, affiliates, or any other third-party websites, apps, or services. This Privacy Policy does not apply to data collected on third party websites, apps, or services, or the use of Skyscend’s platform and services by third parties for collection of information, even if such third parties are Skyscend’s partners and display Skyscend branding on their websites, apps, or services. Data collected by third parties is subject to their own privacy policies and privacy practices. Please check the privacy policies and terms of service / terms and conditions of any third-party website, app, software, or service that you choose to visit or use. We do not accept any liability for any collection, storage, use / misuse, sharing, disclosure or transfer of data, viruses or other malware, or any other damage, loss or harm caused to you or anyone else as a result of your visit to any third-party website, app, or service, or use of any third-party software.

Changes to this Privacy Policy

As we are constantly improving our services and expanding our business, we retain the right to modify this privacy policy at any time. The changes will be effective at least fourteen (14) days after the new policy has been notified or posted on the Website or Service, except that modifications required to provide new features without negatively affecting Your rights under this Privacy Policy, modifications made to correct typographical errors, or modifications made to comply with legal obligations, including but not limited to Our or Your obligations under a law, regulation, court order, or government order, will be effective immediately. You shall be responsible to review this Privacy Policy from time to time so as to be aware of any such modifications. We may, for Our convenience only and without waiving Your obligation to periodically review the Privacy Policy, attempt to notify You of significant modifications to this Privacy Policy through the website user interface, in an email notification, or through other reasonable means. You understand and agree that Your continued access, registration or use of the Service shall be deemed to be Your acceptance of all modifications to the Privacy Policy.

Contact Us

If You have questions, concerns or complaints about this Privacy Policy or the handling of Your data, you can contact us at

If Your complaint has not been resolved, or if You have any other grievances regarding this Privacy Policy, You may contact Our Grievance Officer at

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